What is Marco Pierre White rewards?

Marco Pierre White is an app-based incentive program to reward our loyal customers who frequently spend with us. It's very simple to sign-up and start redeeming rewards. Simply download the app, register your payment card and instantly start earning points that can be redeemed off future purchases.

How do I register on the app?

Visit the App Store or Play Store and search for MPW Rewards App. Download the app and click 'Get Started'. Follow the instructions to register your details and add your payment card to get started.

How do my points get added to the app?

As long as you have registered the payment card that you use to pay your Marco Pierre White bill then the points will be added automatically. It takes up to 72 hours for the points to register on your app.

How do I report missing points?

Remember, it takes up to 72 hours for all points to be accounted for on your account, but don't worry, if any points are missing just let us know with a picture of your receipt via marketing@blackandwhitehospitality.com and we will get it sorted for you.

How do I remove/add card details?

Editing card details is found in your profile via the menu bar at the bottom of the app, on your profile click the "MY CARDS" tab. To add your card, click the "ADD CARD" button. To remove your card, tap on the card you want to remove and select the delete option.

What happens if multiple diners on one booking have the loyalty app?

This is absolutely fine as we can split the points accordingly against the payment of each individual based on their spend when splitting the bill. You have the choice to split the points based on multiple diners using their app or one diner claiming all the points on one loyalty app.

How do I update my account information?

You can update your account information in your profile via the menu bar at the bottom of the app. Simply click on the details you want to change and select "SAVE."

How do I change my password?

This can be found in your profile via the menu bar at the bottom of the app, in your profile click the "PREFERENCES" tab. To change your password, click the "Reset Password" option, this will then confirm if you want to reset your password, click request reset. You will then receive an email with steps to follow in order to change your password.
Please remember to check your junk mail just in case.

Do my points have an expiry date?

Yes, points will expire within 12 months