• Our Safety Measures

Being Summer Social – Dine Assured

As announced by the prime minister, the rules on lockdown will be eased further from 19 July.

In England, one of the main changes means it is no longer law for people to wear masks. The prime minister did however stress that we all must take responsibility and take precautions to help fight the effects of the pandemic.

In Wales, the wearing of masks remains a mandatory requirement. Scotland will move to level zero next week with a "gradual approach" to the easing of lockdown. A midnight curfew will remain on hospitality, as well as continued physical distancing and limits on gatherings. The wearing of face masks will continue to be mandatory.

From July 19, the legal requirement for restaurants (and pubs) to offer table service or enforce ordering via app will end and means guests will be allowed to queue at the bar.

Guests will also be able to sit inside at tables of more than six.

Although this latest announcement is very welcome, keeping our team members and guests safe still has to be our number one priority and is why across our restaurant estate we will maintain many of the practices put in place so that you, our guests, feel reassured everything has been done to safeguard your health and safety.

Hand sanitiser stations will be kept in all restaurants and although the wearing of masks is now not mandatory, members of staff will still be advised to still wear them when serving guests.

Many of the procedures that were put in place will be retained such as extra cleaning, single use menus, contactless payments and social distancing.

That way, we can reassure that you, our guests, can see that we are still doing all we can to provide you with a safe environment in which to enjoy a meal with family and friends.

 

Keeping you safe

At Marco Pierre White Restaurants, we’ve been working hard behind the scenes to make sure that when you visit any one of our restaurants, you can, in the knowledge that everything possible has been done to make your experience as safe as possible.

Keeping our staff and you, our customers, safe is our number one priority and is why the teams have undergone extra training so they can make your visit as enjoyable as possible.

When visiting any of our restaurants, you’ll notice some changes, but these have been put in place to make you all feel comfortable.

You can rest assured, the service and quality of food will be just as good as before and is why we’ve put in place a ten-point plan which is outlined below:

  • Firstly, we’ve got fewer staff in both the kitchen as well as in the restaurants which means we comply with social distancing rules
  • There is also a reduced menu which means we need less staff in the kitchen.
  • We’ve introduced single-use menus in all restaurants and you can also view digital menus via your phone
  • All members of staff will have their temperature checked upon arrival
  • Signage is highly visible to help indicate social distancing.
  • To ensure that one metre plus social distancing is maintained there is a reduced level of furniture
  • We’ve reduced overall dining capacity.
  • Hand sanitiser stations are also available throughout the restaurants
  • Contactless payment has also been introduced to avoid handling cash.
  • Finally, we have introduced increased training on cleaning before, during and after service so that all restaurants are as clean as possible.

Of course, we can’t wait to see many of you again but we do ask that you remain supportive and patient with our staff as they too adjust to the new restaurant experience.

Stay safe and see you all soon.

Marco Pierre White Restaurants Team

 

Fantastic evening out

Just would like to say a massive thanks to everyone for making my visit so enjoyable from start to finish fantastic friendly service and well managed social distancing in place I really enjoyed my experience good quality food efficient and happy to help customer service I could not fault them absolutely brilliant thanks again for a lovely evening out.

(Cardiff)
A must visit!!

Our first meal out in a long time and we are already excited to come back! The team were incredibly attentive and friendly, we felt so safe and looked after and the food was AMAZING! could not recommend MPW more, a hidden gem x

(Cardiff)

Definitely felt very safe. All safety measures in place and visible evidence of the staff regularly cleaning their hands during each client.
Well done MPW Team Cardiff

(Cardiff)